Overview
You can request the deletion of your VigorCare account and its associated data at any time. This explains how to do it from inside the app, and how to request deletion by email if you no longer have the app installed.
Option 1 — Delete From Within The App
The fastest way to delete your account is directly in the app:
- Open the VigorCare app and sign in.
- Go to Settings.
- Tap Delete Account and confirm.
The same option is available to service users, sponsors, and providers in their respective apps.
Option 2 — Request Deletion By Email
If you can no longer access the app, email us and we will process your request after verifying your identity:
Please send your request from — or include — the email address or phone number registered to your account so we can verify it belongs to you.
What Gets Deleted Or Deactivated
When your deletion request is processed, we deactivate your account and remove active access. The following are removed from our active systems:
- Active account login and platform access.
- Saved payment tokens and active subscription information.
- Marketing and non-essential communication preferences.
Grace Period & Timing
After you request deletion, your account is deactivated immediately and scheduled for processing following a 14-day grace period. If you sign back in during those 14 days, the deletion is cancelled and your account is restored. Active subscriptions are cancelled when a deletion request is made.
Data We Must Retain
In accordance with our Privacy Policy and healthcare regulations, we are legally obligated to retain certain personal and medical data for ten (10) years after you stop using the Platform. This includes:
- Your profile details (name, email, phone number).
- Your health data, consultation history, and prescriptions.
- Transaction and payment records needed for accounting, tax, and fraud-prevention obligations.
These records are securely archived, receive enhanced protection, and are strictly used to comply with legal and regulatory obligations. After the required retention period, data is securely deleted or anonymised.
Questions about this process? Contact us at support@vigorcare.health.