Support

Service users sign in with the phone number they registered with; sponsors and providers sign in with email. If you forgot your password, use “Forgot password” on the login screen to receive a reset code by email. If you no longer have access to your registered email or phone number, contact support and we will verify your identity another way.

Sponsors and service users can subscribe to a care plan monthly or yearly, or use the one-time pay-per-visit plan. Payments are processed securely by Flutterwave — in Naira within Nigeria and in US Dollars from abroad. Card payments renew automatically; if you pay by bank transfer or USSD, you will need to renew manually each cycle.

Most payments reflect within a few minutes of returning to the app. Pull down to refresh the subscription screen first. If your plan still shows as pending after 15 minutes, email us with the payment reference from your bank or Flutterwave receipt and we will reconcile it.

A sponsor code (plan card) lets someone abroad pay for a loved one's care. The sponsor buys a plan and shares the code; the service user redeems it in the app under their plan settings. The plan activates once the sponsor approves the redemption request.

Start with the triage questionnaire in the app — it routes your case to the right specialist by urgency and specialty. Once a specialist accepts your case you can chat securely, share vitals, upload test results, and book video or audio appointments.

Sponsors must verify their identity before funding wallets or buying plans — this keeps payments on the platform safe. Service users can verify optionally to get a verified badge. Verification is reviewed by our team, and you will be notified in the app as soon as it is approved.

You can delete your account from Settings inside the app, or request deletion by email if you no longer have the app installed. Your account and active access are deactivated immediately after a 14-day grace period, while medical and personal data are securely archived for 10 years as required by healthcare regulations. See the Delete Account page for full details.