Care navigation helps families understand the practical next steps around a healthcare visit. It can include preparing questions, confirming appointment details, and following up on a provider's referral recommendation.
Before a consultation
Explain what support the person needs and whether a sponsor will be involved. Ask which provider is available, how the consultation takes place, and what information to prepare. Let the provider decide whether remote assessment is appropriate.
When a provider recommends a referral
Ask for the reason for the referral, the type of provider or facility recommended, and how soon the provider wants the person to be seen. Confirm the receiving facility, location, appointment process, records to bring, and expected charges. A referral recommendation is not the same as a confirmed booking.
Keep the next step clear
Before ending a visit, record the agreed follow-up date and who should arrange it. Ask how to contact the provider if the plan is unclear. Share records only with the patient's permission and through the appropriate channels.
Ask about local arrangements
For questions about VigorCare appointments or available referral arrangements, contact support with the person's location and the type of service requested. Do not assume home visits, transport, hospital beds, or nationwide facility coverage are included.
Urgent situations
VigorCare is not an emergency response service. If someone is experiencing a medical emergency, contact local emergency services or go to the nearest hospital rather than waiting for an app reply.
For questions about available VigorCare services and your account, contact support. Educational information does not replace advice from a qualified healthcare professional.